Co-managed IT: your team, extended
Keep the in-house IT team you trust and hand us the rest: out-of-hours cover, monitoring, projects and specialist skills, scoped around exactly what your business needs.
What is co-managed IT?
Co-managed IT is a partnership between your internal IT team and an external provider. Your team keeps ownership and control, and we take on the areas you choose, such as helpdesk overflow, 24/7 monitoring, holiday and out-of-hours cover, or one-off projects. It gives a small IT team the depth of a large one, without the headcount.
- Your team stays in charge, we work to their playbook
- Choose the scope: overflow, out-of-hours, projects or specialisms
- Enterprise tooling and monitoring without buying it yourself
- Scale support up and down as your needs change
- YoursThe control and ownership stay with your team
- 24/7Monitoring and cover, even when your team is off
- 1992Working alongside in-house teams since
Take exactly what your team needs
Helpdesk overflow
We absorb ticket spikes and routine requests, so your team can focus on the work that moves the business forward.
Out-of-hours & holiday cover
Evenings, weekends and annual leave covered properly, so one person being away no longer means risk.
Monitoring & tooling
Enterprise-grade monitoring, patching and documentation platforms, deployed for your team to use with us.
Project delivery
Migrations, office moves, rollouts and upgrades delivered to plan, without derailing day-to-day support.
Specialist escalation
Security, cloud and networking specialists on tap when a problem goes beyond generalist skills.
Documentation & process
Your environment documented to a standard your auditors and insurers will love, and kept current.
How co-managed IT starts
Scope
We sit down with your IT lead and agree exactly which responsibilities move to us and which stay in-house.
Integrate
Shared tooling, escalation paths and documentation are set up, so both teams work from the same picture.
Operate
We deliver our side day to day, visible to your team in the same systems, with agreed SLAs behind everything.
Flex
Quarterly reviews adjust the split as your team grows, shrinks or changes focus. Nothing is locked in concrete.
One partner, fully accountable
A partner, not a threat
We make your IT team look good. Co-managed clients keep their in-house people, and those people get their evenings back.
ISO 27001 discipline
Certified processes for access, change and incident management, so adding us strengthens your governance rather than diluting it.
Depth on demand
Thirty years of engineers, a workshop and field team, and specialist skills your team can pull in the moment they need them.
The platforms behind this service
We are accredited on the technology we deploy, not just reselling it.
Co-Managed IT, your questions answered
What is co-managed IT support?
Co-managed IT is a flexible partnership where your in-house IT team keeps control and an external provider takes on agreed areas, such as monitoring, out-of-hours cover, helpdesk overflow or projects. You choose the split, and it can change as your needs do.
Will you try to replace our IT team?
No. Co-managed IT only works when the in-house team is stronger with us than without us. Our job is to take the weight they should not be carrying, cover the hours they cannot, and hand them better tooling. The ownership stays with them.
How does escalation work between our teams?
We agree clear escalation paths during onboarding: what your team handles, what comes to us, and who owns communication in an incident. Both teams work in shared systems, so nothing falls between the cracks.
Can we change the scope later?
Yes. The split of responsibilities is reviewed quarterly and can flex at any time. Teams often start with out-of-hours cover or monitoring and expand from there once the partnership proves itself.
Whose tools do we use?
Whichever combination serves you best. Most clients adopt our monitoring, patching and documentation platforms, because it gives them enterprise tooling without the licence bill, but we can work within your existing stack where it makes sense.
How is co-managed IT priced?
Pricing reflects the scope you hand to us, usually a fixed monthly fee based on users, devices and the services covered, so budgeting stays predictable. It gives you specialist depth without the commitment of recruiting, and you can flex it as your team changes.
Talk to us about co-managed IT
Tell us where your team is stretched and we will show you how the split could work. No pressure, no land grab.